Privacy Policy

Protection

DHCTranslations is committed to protecting your data and privacy. Therefore we have published this data protection guide to ensure that you are fully aware of how and why we collect information from you, to whom such information is disclosed and what rights you have.

What Information Is Collected

We receive information when you complete any of the forms on our website. To complete your request we need to know your name and email address.

Your Consent

By completing any of our online forms, you are consenting to the collection, processing and use of this information by DHCTranslations for the purposes described in this policy.

How Your Information Is Used

We may use your information as follows:

• To produce your quotation and provide our services.
• To disclose information about you to any relevant regulator if they require it or to anyone else, if we have a legal duty to do so.
• Monitor customer traffic patterns and site usage to help us develop the design and layout of the site. We may occasionally notify you about enhancements to our services such as functionality changes to the website, new services and special features and offers.

Lawful Basis for Processing

Under the UK GDPR we rely on the following lawful bases:

• Contract - to provide a quotation, translate your documents and deliver the services you order.
• Legitimate interests - to respond to enquiries, manage our relationship with you, keep records of work and protect the security of our website.
• Legal obligation - to keep accounting and tax records, and to disclose information to a regulator, court or authority where the law requires it.
• Consent - for any marketing email you choose to receive. Where we rely on consent, you can withdraw it at any time without affecting work already carried out.

Your Information Is Protected

We protect your information in the following ways:

• We will not request information which is excessive for our purposes.
• Try, with your assistance, to keep any information we hold about you up to date and accurate.
• Delete any information which we hold about you which is no longer relevant.
• Protect your data against unauthorised use. We follow strict security procedures in the storage and disclosure of information which you have given to us, to prevent unauthorised access.

You have the right to request deletion or removal of your personal data when there is no compelling reason for its continued processing.

How Long We Keep Your Information

Source documents and completed translations are held for a maximum of 90 days, unless you ask us to delete them sooner. If you want your files removed as soon as the work is complete, tell us when you place the order or email us afterwards and we will delete them without waiting for the 90-day period to expire.

Quotation and enquiry correspondence is kept only while the enquiry is active and for a reasonable period afterwards so we can deal with follow-up questions. Invoices and payment records are kept for six years, as required by UK tax law.

Your Rights

Under the UK GDPR you have the right to:

• be informed about how your data is used, which this policy sets out;
• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete data where there is no compelling reason for us to keep it;
• ask us to restrict processing while a concern is being investigated;
• receive your data in a portable format;
• object to processing based on legitimate interests, including direct marketing;
• withdraw consent where processing is based on consent.

Requests are free of charge and we respond within one month. To exercise any of these rights, email [email protected].

These rights concern your personal data. They do not replace or alter our Terms of Use, including the refund and cancellation terms that apply once a translator has been assigned to your order.

What About “Cookies”?

The website uses a small number of cookies. We do not use advertising, profiling or analytics cookies.

Payment cookies. When you pay by card, payment is handled by our payment provider, Stripe, through the WP Simple Pay plugin. When the payment form loads, Stripe sets cookies such as __stripe_mid and __stripe_sid to detect and prevent fraud and to keep the payment secure. __stripe_mid can last up to one year and __stripe_sid is a short session cookie. If you are taken to a Stripe-hosted page to complete payment, Stripe may also set cookies on its own domains, as described in Stripe’s cookie policy.

You can block or delete cookies in your browser settings. Blocking the Stripe cookies may stop the payment form from working. Because these cookies are needed to provide the service you have asked for, we do not use a cookie consent banner. If we add analytics or advertising cookies in future, we will ask for your consent first and update this policy.

Receipt of Information

If you do not want to continue to be contacted by DHCTranslations, please write to [email protected]. You may continue to receive communications to you for a short period of time while your suppression is being processed. You have the right to see personal information which is held about you or your company upon written request.